Introduction
Lensmart is a Drugstore.com property run by another Drugstore.com property — Vision Direct. Confused yet? I’ve used Drugstore.com for a number of years and had no issues whatsoever. They know what they are doing in online commerce and this experience is being used nicely by Lensmart.
Contact Information
Lensmart
411 108th Avenue NE, Suite 1400
Bellevue, WA 98004
Phone: (800) 693-8246
Shipping Costs
United States:
FREE 3-6 day ground on Web Orders over $99 ($6.99 for orders less than $99).
3-Day - $9.99
Next Day - $19.99
Guarantee
From the website:
If a product is found unsatisfactory within 30 days of receipt, unopened boxes of lenses or sterile glass vials can be returned for a full refund, excluding shipping and handling charges. Please note, to receive a full credit on returned product, the boxes/vials must be unopened, undamaged, and not defaced in any way.
Website Review
Requiring me enter my payment information before I know how much I will be paying is never a good idea. I’m going to bail more often than not. I’m not saying this is rational behavior, but I’d like all of my information before I bestow my personal information — that goes for name and address as well. The rest of the site feels a bit “dated” compared to some of the others. I’ve yet to order from them (due in part to the pre-entering credit card info).
